At Vaultpay, we are committed to protecting and respecting your privacy. This Policy sets out how we obtain, store and use information about you, who we share it with, and your rights regarding your personal information. 

We may modify this policy at any time without notice. We will post updated policy on our website. We encourage You to revisit this page regularly to stay informed about our privacy policy practices.

By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

The types of personal information we collect depend on the products and services you have with us, and your use of Our Platform. We may collect and process the following types of information:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and other similar information.

• Financial Information : Bank account details, credit/debit card information, transaction history, and other financial information necessary for providing our services.

• Technical Information : IP address, browser type, operating system, and other technical information collected when you use our website or services.

• Usage Information : Information about how you use our website and services, including pages visited, time spent on the site, and other usage data.

• Marketing and Communication Preferences : Your preferences in receiving marketing from us and your communication preferences.

How we collect Your Information 

Information is generally collected directly from You or through our interactions with you when you access or use our services, for example when you : 

• Request a product or service

• Open an account with us

• Communicate, interact or transact with us or through us; 

• Register for an special offers, enter a contest or respond to a survey.

We may also collect financial and other information about you from a variety of other sources, including references provided by you; and other financial institutions.

How We Use Your Information

We will generally process your personal information with your express consent. We collect Your information to fulfill the following purposes:

• To Provide, manage and Improve Our Services

• To Communicate with You

• To meet Legal and regulatory requirements

• To Personalize Your Experience and better understand Your needs

• For Marketing and Promotional Purposes

We hold all information concerning You with strict Confidence. Sharing Your personal information may be necessary to provide you with the services you have requested. We may share Your personal information with the following parties:

• Service Providers : Third-party service providers who assist us in operating our business and providing our services.

• Business Partners : Partners with whom we collaborate to offer additional services or benefits to our customers.

• Regulatory and Legal Authorities : Government agencies, regulators, and other authorities as required by law.

• Other Third Parties : In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner.

How we Protect and Retain Your Personal Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and aligned with our internal policies, resolve disputes, and enforce our agreements. When we no longer need Your personal information, we will destroyed it in accordance with our policies. 

We maintain Your information on a confidential basis and have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. 

It is essential that we ensure that the information we have about you is accurate and complete.  To provide you with the best experience with our services, we encourage you to help us keep your information up to date.

Your Rights

You can communicate with us about your personal information.  To avoid delays, be specific in your request. You have the right to : 

• Request access to your personal data and obtain information about how we process it;

• Request correction of any inaccurate or incomplete personal data;

• Request deletion of your personal data, subject to certain conditions;

• Request restriction of processing of your personal data in certain circumstances;

• Receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller;

• Object to the processing of your personal data in certain circumstances, including for direct marketing purposes;

• Withdraw your consent at any time, where we rely on your consent to process your personal data.

Please note that, in some cases, access may be restricted to the extent permitted or required by law. We will inform you of the reasons for restricting access subject to any legal or regulatory limitations.

Contact Us

If you have any questions or concerns about our use of your personal information or this Privacy Policy, please contact us at support@vaultpay.io.